The terms and conditions provided within your booking confirmation, and of which are available online via www.thousandlakeslodge.com.au and made available as part of your check-in process, apply to all accommodation and experiences made available by Bernacchi Lodge Pty Ltd trading as Thousand Lakes Lodge (hereafter ‘Thousand Lakes Lodge’).

It is the responsibility of all guests to have read Thousand Lakes Lodges’ terms and conditions.

By making a booking, guests warrant that all parties, being accommodated in their room and/or group, have read Thousand Lakes Lodges’ terms and conditions and agree to be bound by them subject to such changes as may be notified to them.

If the booking for accommodation and/or experience is made through a third party, the terms, and conditions of that third party also apply.

We strongly recommend purchasing International or Domestic Travel Insurance for your journey to Thousand Lakes Lodge, including COVID-19 related events, to protect against any unforeseeable circumstances in the lead-up to your stay that might prevent you from getting to Thousand Lakes Lodge; or any unforeseeable circumstances which may prevent or delay your departure from Thousand Lakes Lodge.

Arrival and access into the Lodge is from 2pm.

A staff member will be available, from 2pm - 5pm, to provide access into the building and welcome the days arriving guests.

Check-out and departure from the Lodge is by 10am.

Early access into the building is not permitted before 2pm.

Late departures after 10am are not permitted.

It is the responsibility of guests to review the booking confirmation email and promptly advise if any changes are required.

Access into the Lodge is from 2pm.

Check-out by 10am.

Early access prior to 2pm and late departure after 10am is not permitted.

Reception closes at 8pm.

All accommodation is subject to availability.

Thousand Lakes Lodge will endeavor to provide accommodation but reserves the right to refuse.

Rates are per room, per night, based on a maximum 2-person occupancy, and include breakfast daily.

Refund is not offered for any components of Packages that are not used or consumed during the stay.

Thousand Lakes Lodge does not accommodate those under 16, including newborns and infants.

Rooms are not equipped with mini fridges or tea and coffee making facilities. These are available in the communal ‘Bar and Larder’ area.

Rooms are not equipped with Televisions; a television is available for shared guest use in the front lounge.

Wi-Fi is unavailable. There is limited mobile coverage for Telstra & Optus users.

The Lodge is not responsible for guest’s medications that require refrigeration.

Pets are not permitted.

Assistance animals are welcome. Authority is to be granted by Parks and Wildlife - Great Western Tiers Field Office if planning to walk in any areas of the Central Plateau Conservation Area, away from Thousand Lakes Lodge.

Pre-payment is not taken at time of booking directly with the Lodge - a valid credit card is provided only as a guarantee against the booking.

Cancellation fees will be charged to the card provided for cancellations:

48 hours before check-in - No charge.

No show - Penalty of the full cost of the booking will be charged.

Early departure – Full cost of the booking will apply and will be charged.

Peak Periods – Cancellations 14 days or less, prior to the date of arrival – 100% cancellation fee will be charged:

• Stays between December 21st and January 10th

• Good Friday through to Easter Monday

All cancellations are to be requested in email

A cancellation confirmation from the Lodge must be obtained, otherwise the booking remains in effect.

If having booked via a third-party, the Terms and conditions of the third-party apply. Cancellations can only be made via the third-party, not direct with the Lodge.

In the event of the booking needing to be cancelled by the property due to fire, floods, snow or general interests of public safety, cancellation fees will be waived. Bookings in this instance via third-party platforms will be requested to submit their cancellation request via their third-party account, for the Lodge to accept the cancellation and waive the third-party cancellation fees.

The Lodge experience has been created to be an adults-only, quiet retreat with shared lounge areas and an open access bar.

We do not accommodate children U16, toddlers or babies.

An exception to this policy might be considered for:

• A group who books out the entire Lodge.

• Off-season or quiet period, with no other guests booked for the same dates. This allowance is to be confirmed by the Lodge via email prior to proceeding with a booking. An exemption in this instance, will only be considered for children aged 10 - 16yo. No toddlers or babies.

If written exemption is provided, children are:

• To be supervised at all times by a parent or adult within the group.

• Not allowed in the open bar area at any time, for any reason.

• No running inside the Lodge or grounds outside.

• No shouting or loud behaviour.

• Not damage, mark or break Lodge property. Costs will be incurred and payable by parents prior to departure.

• Be respectful of the Lodge experience.

If you arrive, without prior written approval from the Lodge, with a child U16, your booking may be cancelled upon your arrival and access into the Lodge not permitted.

No toddlers or babies allowed at any time. There will be no access into the Lodge and your booking will be cancelled if you arrive with a toddler or baby.

Separate terms and conditions of third party, professionally guided experiences apply to such bookings.

Guided fishing experiences will have a $360 non-refundable, non-negotiable deposit processed against the reservation at the time of booking. This is to secure the guide and is in accordance with the third-party provider's terms and conditions. If you cancel the booking, the non-refundable deposit is forward to the third-party. Lodge terms and conditions also apply.

As access into the Lodge is from 2pm, lunches are not available for guests on day of arrival.

Lodge meals are produced off-site by professional caterers and prepared on-site.

Food and beverages are served only within the lounge and dining areas of the Lodge.

BYO is not permitted due to the Lodge’s licensing restrictions. Only food and beverages provided by the Lodge are allowed on the Lodge premises.

Breakfast, lunch, two and three-course dinners are available only to guests.

Breakfast is served between 8am - 9am / Lunch is served at 1pm / Dinner service is at 6:30pm.

We aim to cater for food intolerances and have done our best to accommodate basic dietary requirements: GF, DF, V, VG

We accept Mastercard or Visa. Credit-card surcharges do not apply.

All accommodation and experience bookings must be guaranteed at the time of reservation by provision of credit card details.

Payment is processed at checkout, or according to our cancellation policy.

A confirmation email must be obtained. If a confirmation email is not obtained, the booking is not confirmed.

By providing credit card details, guests warrant they have the authority to use the credit card and they authorise Thousand Lakes Lodge to charge the cost of their booking(s) and/or fees to that credit card.

The liability of Thousand Lakes Lodge arising from any cancellations of accommodation or experiences by Thousand Lakes Lodge, or a third-party operator is limited to the amount paid for the cancelled booking.

These terms and conditions do not apply to fishing/angling or walking, which is managed by third-party operators, and have their own terms and conditions which apply to bookings with them.

Thousand Lakes Lodge is a smoke-free environment, except for one designated external smoking area.

Tobacco products, electronic cigarettes, personal vaporisers, herbal cigarettes, non-tobacco cigarettes are not permitted within the Lodge, or any entrance and exit locations.

Cigarette butts are to be discarded, into the bin provided at the property’s designated smoking area.

No allowance is made for inclement weather conditions.

Agents can enquire and request a booking quote via email to: info@thousandlakeslodge.com.au

Set discounted agent rates apply to accommodation only, not meals, experiences, beverages or any other incidentals. Current set rates are as per Lodges setting of annual agent rates.

Acceptance of quote and proceeding with booking is required via return email.

Agents are to provide their client/s with the Lodges “Agent Information Sheet”, providing Lodge specific information for their client.

Invoice for payment via direct transfer will be provided.

The agent can cancel free of charge until 2 days before arrival.

The agent will be charged the cost of the first night of booking if they cancel within 2 days of arrival. If the client doesn't show up, or departs early, the full cost of the reservation will apply.

Private direct group or function bookings only. Not Agent bookings.

Group or function booking enquiries can be directed to info@thousandlakeslodge.com.au

Group booking requests are subject to a maximum occupancy of 18 guests, or fewer, at Management’s discretion.

A 10% non-refundable deposit is required, at the time of confirmation of the booking of the group or function and acceptance of quote.

Guests of the Lodge who aim to conduct photography or filming for commercial purposes, within the Central Plateau Conservation Area and/or Lodge surrounds, will require a Commercial Filming and Photography License, in accordance with Parks and Wildlife regulations. Confirmation and a copy of the approval is required prior to arrival.

The operation and use of drones by park visitors on reserved land including national parks is not permitted. Refer to Tasmanian Parks and Wildlife Use of Drones on Reserve Land for further information.

Drone use is not permitted on Lodge grounds.

Due to the off-the-grid nature of the Lodge, generating all the buildings power on-site, we are unable to provide any facilities for the charging of electric vehicles.